For information on our Business Studies courses and to download detailed outlines, click the links below.
This course teaches the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It also applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions in an environmentally sustainable manner.
The course applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others. There is a specific focus on the communication skills required for workers with limited responsibility for others.
Effective communication and professional relationships are at the heart of every successful workplace. Whether you’re coordinating with team members, managing clients, or engaging with external stakeholders, your ability to communicate clearly and build trust directly impacts organisational outcomes.
This course teaches the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders.
It applies to individuals who are managers and leaders required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
This course teaches the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.
It applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.
This course teaches the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
It applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.
In this course, you will identify the relevant policies and procedures that should form part of, and assist with, developing the objectives of the performance development process. You will examine how to conduct training to monitor performance and to ensure that any intervention that occurs is conducted according to organisational and legislative requirements. You will also design and develop learning and development plans and strategies that will assist and encourage effective employee performance.
Emotional intelligence affects us all, whether we are constantly working in collaboration with others or individually on projects. So, this training course would be suitable for everyone in your organisation, but particularly those that must interact with others on a regular basis.
In this course, you look at the key principles and concepts of managing risks in a range of contexts environments. You will look at the risk assessment process in detail how to analyse, evaluate and prioritise each risk so that appropriate controls can be put in place to manage them.
This course defines the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.
The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.
This course introduces the concept of workforce planning and how undertaking workforce planning can help organisations to meet their needs and requirements. You will outline methods to establish workforce objectives and strategies and examine workforce plan implementation. You will also explore workforce objectives and HR areas, including staff development and retention, training and development, and promotion as well as ways to monitor and evaluate workforce plans and trends.
In this course, you will examine the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values. You will also gain the skills and knowledge required to communicate effectively as a workplace leader.
This course covers the skills, knowledge and outcomes required to lead and manage workplace relationships and ensure team effectiveness. It includes establishing collaboration and consultation processes, developing performance plans, building team cohesion, managing conflict, engaging stakeholders, and reviewing leadership practices.
This course teaches the skills and knowledge required to manage employee relations (ER) and industrial relations (IR) matters in an organisation. It involves developing and implementing ER and IR policies and plans and managing conflict resolution negotiations.
It applies to those who are authorised to oversee IR and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and IR as well as current knowledge of ER and IR trends and legislation.
In this course, you will assess why learning and development are critical components to any organisation. You will understand why staff expect to receive opportunities to learn and develop in the workplace, and explore how doing so can benefit the organisation, strengthen the workforce, create higher engagement and lead to Fi¬nancial growth.
In this This course defines skills, knowledge and outcomes required to lead and manage effective workplace relationships. It includes motivating, mentoring, coaching and developing the team. It also includes establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity.e, you will etc.
This course teaches the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.
This course teaches the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.
It applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.
This course teaches the skills and knowledge required to coordinate redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews.
It applies to individuals who take responsibility for overseeing aspects of managing the voluntary and involuntary termination of employment.
This course provides participants with the skills to manage the performance of staff who report to them directly. It presents and discusses various strategies for timely coaching and feedback and provides the basis for performance management. It is applicable to all managers and team leaders who manage people. It makes the link between performance management and performance development and reinforces both functions as a key requirement for effective managers.
This course presents the skills and knowledge required to execute tasks associated with the recruitment cycle that require in-depth knowledge of the work of the organisation and how recruitment and selection practices fit with other human resources functions.
It will assist individuals who support recruitment, selection and induction functions under the direction of a human resource manager.
In this course, we will define the term recruitment and examine types of planning that occur in an organisation. You will examine options for technology to improve the effecient and effectiveness of the recruitment process. You will also explore how to determine future human resources requirements and how advertising should comply with legislation and organisational policies and procedures.
This course describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context.
It applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.
This course covers the skills, knowledge and outcomes required to build effective workplace relationships and lead teams to achieve agreed objectives. It includes developing trust, respect and confidence in professional interactions, consulting and communicating with diverse team members, providing constructive feedback, resolving conflict, and modelling ethical leadership behaviours.
This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.
It applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.
This course teaches practical techniques for managing personal and work time. It covers the benefits of time management including setting goals and priorities, developing plans, recogmising obstacles and using technology to save time.
In this course, we will determine strategies for the delivery of human resource functions by analysing business strategy, reviewing the external environment and consulting relevant stakeholders. You will learn how to document and communicate human resources strategies, functions and processes to the relevant stakeholders.
You will also examine different ways to undertake an evaluation of the various human resource functions and processes as well as codes of conduct and their application.
This unit describes the performance outcomes, skills and knowledge required to establish, maintain and evaluate the organisation’s work, health and safety (WHS) policies, procedures and programs in the relevant work area according to WHS legislative requirements.
This course is aimed at building planning, communication and conflict resolution skills amongst work teams.
This course teaches the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.
It applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.
This course teaches basic business writing skills. It is presented in an IT training room using PC workstations. It provides many practical opportunities to edit text and discuss alternative forms of expression.
This course teaches practical writing skills and provides guidelines and tips for becoming a more effective business writer.
This course teaches business writing skills. It is presented in an IT training room using PC workstations. It provides many practical opportunities to edit text and discuss alternative forms of expression.
